Return / Refund Policy
Our products are 100% guaranteed.
Whether you are buying for yourself, or as a gift, you can buy from us with confidence, knowing that we want you to be delighted with any product you purchase.
We believe that our products meet the highest standards, therefore if you discover that the products have any defects (or is broken or damaged), please feel free to return your un-used merchandise in its original packaging risk-free within 15 days of receiving your shipment. We will provide you with your choice of a product exchange or a full refund. However, we cannot accept the return of used items, as there are health concerns involved.
Shipping/postage, and/or customs fees cannot be refunded.
Please contact us at firstname.lastname@example.org before returning any merchandise.
Refunds for the items for which we have received payment will be made either by check or credited to your credit card account. Our manager will respond promptly to your request. If you have any concerns, you may send an e-mail to email@example.com.
We do not anticipate any cancellations from our customers once we send the order confirmation and the products have been shipped. If a product is being returned for no fault of ours, shipping and handling charges may be applied to the customer's account. For more information, please send an e-mail to firstname.lastname@example.org.