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| Frequently Asked Questions |
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General Questions
Can I visit your store and make purchase? We do not have physical retail store, however you may email us or call us to schedule visit us at following address: 313 Powys St., Milton, ON L9T 0B1 Ph: 905 878 4782 Do you wholesale? Yes, we do wholesale. Please send us an email with your details requirements, we will quote accordingly. Do you have printed catalogue? We do not have printed catalogue as we display all our designs and sizes at our website only. |
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Product Related Questions
Do you have product exactly of the same color as shown in the picture? We have products exactly in the same color as shown in the picture. However, due to monitor settings some colors may be shown in different shades because of digitization however we do our best to display the actual color of the product. Can I order product in different color and size than displayed in the picture? We generally have the products exactly in the same color and sizes as shown in the picture. If you need the same product in a different color and size you may contact us for further information. How the sizes are displayed at your website website? We display tunic tops and other dresses as per the size chart displayed at . http://www.mapleclothing.com/apparel/ShirtSizeChartUS.asp . Bust/chest: With your arms at your sides, measure around the fullest part of your chest, across shoulder blades and under arms. Bust/chest sizes displayed at our website are based on body measurement NOT actual apparel measurement. Actual apparel measurement is 3-4 inches more than the body measurement. e.g. if shirt's actual bust measurement is 44 inches, we display it as 40 inches. Shoes sizes are displayed as per the size chart displayed at http://www.mapleclothing.com/apparel/shoesizechart.htm . How can I get more information about the product? Please send us the item id of the merchandise you want more information on at contact@mapleclothing.com, we will get back to you with in 24hrs. |
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Order Related Questions
How do I place my order? Please see step-by-step instructions on how to place order at our website using the credit card at http://www.mapleclothing.com/howtoorder.asp. Can I place my order on phone? Currently we are not accepting order on phone. Why am I not able to increase the quantity of the item am trying to order? We might not have the quantity you want in our stock. That could be the reason our shopping cart does not allow you to increase the quantity. Please email us at contact@mapleclothing.com with your detailed requirement, we will provide availability information accordingly. Due to the unique nature of our products; most of our products are available in a single unit only. We might have similar items in stock but never identical pieces. Of course, there are certain items where we have multiple pieces available in our inventory. Is it safe to purchase at your website using credit card? We accept credit card information at secure servers of Paypal and 2CO (2Checkout) and never store credit card information in our database. Their secure servers utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption critically sensitive information like your credit card details. Information passed between your computer and our web site cannot be read in the event someone else intercepts it. This technology includes the following features: • Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure • Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server • Data Integrity – this checks the data being transferred to ensure it has not been altered |
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Return / Refund Related Questions
What is the procedure of returning an item I do not like? We have no questions asked return policy. Item(s) can be returned within 15 days of receiving the order. Please report the return to us at contact@mapleclothing.com within 24 hours of receiving the product. Please see our return policy at http://www.mapleclothing.com/shipping.asp. Do I need to pay for return postage? Yes, you need to bear the cost of return postage. If the merchandise you received is faulty or is not what you originally ordered please contact us at contact@mapleclothing.com within 24 hours of receiving the merchandise. Can I return merchandise for replacement? Yes, we can send you replacement against the cost the item returned to us. You will be charged the shipping charges for the new item you select. URL (web form link) will be emailed to you through which you can pay for the shipping charges. Will I get refund for shipping charges after return? Shipping charges are non refundable unless you have received a wrong or faulty item. Please note: -- Shipping charges are non-refundable so you will be refunded the full value of the items returned less the shipping charge. -- If a discount was applied to your original order, it will be adjusted in the refund amount. |
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Payment Related Questions
Are the prices displayed at the website are retail or wholesale? Prices displayed at our website are retail prices. Please contact us at contact @mapleclothing.com for wholesale information. Can I buy from the website as an individual not business? Yes, you can buy even a single item from our website as an individual as prices displayed are retail prices. Do accept credit card / debit card? Yes, we do accept all major credit and debit cards, which include Master, Visa, Amex and JCB cards. I do not have a Paypal account, can I still buy from your online store? You do not need to have Paypal account to make payment there. You can select an option to make payment quickly using your credit card without opening any account. I do not want to use my credit card on Internet. What other payment options you have? We accept payment through Western Union money transfer, Money order. We do accept cheques from Canada and United States customers. Please follow instructions below to order using the payment options: 1. Add all items you want to the shopping cart. 2. After adding all items to shopping cart, click on "Proceed for Payment" button in shopping cart. 3. Enter your shipping information and billing information in proceeding forms. (On billing information page do not worry about Paypal or 2CO, you will not be paying online, click the submit button) 4. On next page you will see your order details, mail us the check or the money order specified there. 5. Email us the order # as soon as you have mailed it. |
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Shipping Related Questions
Do you ship to my country? Most of our orders are shipped from Milton, ON Canada and delivered worldwide including United States, United Kingdom, France, Australia, Germany and many other countries with in 4-8 business days. Some of the merchandise are kept at United States Amazon fulfillment centers and orders containing these merchandise are delivered within 2 to 5 days with in United States only. Our United States merchandise can not be shipped to any other country. How the shipping charges are calculated? The shipping charges for the orders shipped from Milton, ON, Canada are based on the total weight of the order and calculated during the checkout process before you make the payment. Shipping charges may vary depending upon the shipping address. We offer FREE shipping in Milton, Campbellville, Etobicoke, North York, Toronto, Mississauga, Oakville, Markham, Vaughan, Burlington, Brampton, Georgetown, Cambridge, Ancaster, Scarborough and Richmond Hill. How do you ship the orders? All orders to United States and Canada post are shipped through FedEx ground or Canada Post and we will provide the tracking # as soon as they are shipped. We ship orders to other countries through Canada Post Air Mail or Xpresspost service. How long does it take for my order to arrive? All orders to United States and Canada post are shipped through FedEx ground or Canada Post and can be delivered with in 4 to 6 business. Can I have shipping address different than the billing address? Yes, you can specify different shipping address during the checkout process. What products qualify for free shipping to United States? The merchandise which says “Qualifies for free shipping to USA” at our website is eligible for free shipping to United States locations only. These fast selling merchandise are kept at United States Amazon fulfillment centers and orders containing these merchandise are delivered within 2 to 5 days. We will refund the shipping and handling cost for the qualified items after you place the order. If your order contains item(s) which do not qualify for free shipping, we will refund only shipping cost of the qualified item (not the handling cost). |